Treating Customers Fairly Policy

TAL Marketing Group Ltd T/A Loaneo adheres to a policy of “treating customers fairly” to ensure that we understand and address the needs and interests of our valued clients. Our commitment to treating customers fairly is deeply embedded in our organisational culture and reflects how we conduct our business.

Our approach to treating customers fairly encompasses every aspect of our interaction with clients, from how we handle their personal information to how we engage with them throughout our business relationship. This includes:

– Clients can trust that they are partnering with a firm where the fair treatment of customers is a fundamental aspect of our corporate ethos.

– We strive to deliver the highest level of service, and we refer our clients to reputable firms capable of providing them with appropriate products or services tailored to their specific needs and requirements.

– Our clients receive transparent, accurate, and non-misleading information, and we keep them informed of developments as relevant.

– We are committed to providing services that meet or exceed our clients’ expectations, ensuring their satisfaction.

– Clients encounter no unreasonable obstacles when dealing with us, and we maintain clear channels of communication and accessible avenues for addressing any concerns or complaints.

We are dedicated to treating all customers fairly and equitably throughout their interactions with us.

In Our Customers’ Best Interests

Should our clients find themselves not achieving their desired outcomes, we highly recommend seeking assistance from Money Helper at https://www.moneyhelper.org.uk/en. Money Helper offers a wide array of valuable resources and support, including:

– Expert advice and informative guides to enhance your financial well-being.

– User-friendly tools and calculators for effective financial planning and tracking.

– Accessible support through phone and online channels.

Warning: Late repayment can lead to significant financial difficulties. For assistance, please visit https://www.moneyhelper.org.uk/en.

1st November 2023